Frequently asked questions
Quick answers about our services and support. Can't find it? Ask Whiskers or reach out to our team.
Getting started
What does Calico Systems do?
We're a technology partner for businesses, schools, nonprofits, local government, and households. Our work covers managed IT and cybersecurity, business phone systems, internet search and setup, web design and hosting, email and cloud services, computer sales and repair, consulting, and training.
Where are you located, and what area do you serve?
We're based in New Bethlehem, Pennsylvania, and serve Western Pennsylvania and beyond. Much of our support is delivered remotely, so location is rarely a barrier. On-site visits are scheduled by appointment.
What are your hours?
Our office hours are 9:30 AM to 5 PM Eastern, Monday through Friday. Emergency support is available outside those hours, including weekends and holidays, and is billed according to your agreement or SLA.
How do I get a quote?
Tell us a little about what you need through our contact page or the chat on this site, and our team will follow up. Most projects start with a short conversation so we can recommend the right fit instead of a one-size-fits-all package.
Can Whiskers, the website assistant, give me pricing or book an appointment?
No. Whiskers can answer general questions and point you to the right service, but pricing, scheduling, and anything about your account are handled by our team. It can pass your details along so the right person gets back to you.
Which should I use: Whiskers, Cali, or a person?
Use Whiskers, our website assistant, for general questions about our services. If you're a client with a technical problem, use Cali, our support assistant, or open a ticket. If something is urgent, like a network outage, call us.
Support & tickets
I'm a client and something isn't working. What's the fastest way to get help?
Start at our support hub. Business clients can chat with Cali, our AI support assistant, or open a ticket. For urgent problems, call us so a technician can jump in right away.
How does remote support work?
With your permission, a technician connects to your computer over a secure remote session to see what you see and fix the problem. Our remote support page has the download a technician will ask you to run.
How do I check on a ticket I already opened?
Business clients can view and update tickets in our ticket portal. You can also reply to any ticket email you've received from us.
A pop-up says my computer is infected and tells me to call a number. What should I do?
Don't call the number, and don't let anyone connect to your computer. Those pop-ups are scams. Close the browser (or restart the computer if it won't close) and contact us so we can check that everything is safe.
How do I log in to my client account or pay a bill?
Clients manage their account through myCalico, and invoices can be paid online through our payment portal.
IT & cybersecurity
What's included in managed IT services?
Managed IT covers proactive monitoring and support, antivirus, backup, and scam prevention, so problems are caught early and your team has one place to call. Each plan is fitted to your organization.
Can you help us meet security or compliance requirements?
Yes. Our managed cybersecurity service pairs practical protection with clear guidance on meeting the security and compliance expectations your industry or insurer has.
My computer is slow or won't start. Can you fix it?
Usually, yes. We diagnose and repair desktops and laptops, and when a repair doesn't make sense we can source a new or budget-friendly refurbished machine and move your files over.
Do you manage Microsoft 365 or Google Workspace?
Yes. We set up and manage Microsoft 365 and Google Workspace, including business email, so communication and file access stay reliable.
Phones & internet
What kind of business phone systems do you offer?
We provide modern VoIP with desk phones, mobile apps, and messaging, built on our Elevate unified communications platform. Your existing numbers can usually come with you.
Can our business phone number send and receive texts?
In most cases, yes. We can enable texting on local business numbers so customers can text the same number they call.
Our phone company is retiring copper lines. What about our alarm and elevator lines?
We offer POTS replacement solutions built for fire alarms, elevators, and other essential lines, with cellular and battery backup.
Can you help us find better business internet?
Yes. We compare the providers available at your address, help you choose, and handle setup so your business stays online.
Websites
Do you build websites?
Yes. We design and build websites on Web Spark, our fully managed platform, and on WordPress, with hosting and ongoing support available for both.
Can I see examples of your work?
Yes. Our portfolio shows recent websites and projects.
Consulting & training
We just need advice. Do you offer consulting?
Yes. Our technology consulting is vendor-neutral: strategy, roadmaps, honest second opinions, and clear next steps, without a sales pitch.
Can you source solutions from other providers for us?
Yes. Through technology brokerage we source, negotiate, and implement solutions from hundreds of providers to fit your needs.
Do you offer training?
Yes. We offer personalized sessions and staff training on topics from cybersecurity awareness to software basics.
How do you use AI?
AI-assisted, human-led. We use AI where it makes support and communication better, with people reviewing the work and making the decisions.
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